Anitha Kothakota
@anithakothakota
I process data accurately and support customers through structured SaaS support workflows.
IndiaWhat I'm looking for
I've processed and reviewed high-volume records at Cognizant Technology Solutions, maintaining accuracy, completeness and clear documentation across defined operational workflows.
I perform quality checks, identify discrepancies and follow correction and escalation procedures while managing queues to meet turnaround-time and productivity expectations. I use MS Excel and MS Office for data validation, tracking, reporting and daily operations.
I'm prepared to support SaaS customers through email and chat, including ticket creation, categorization, prioritization, status updates and resolution follow-up. I understand Zendesk-style workflows, CRM and helpdesk concepts, knowledge-base usage, SLA tracking and escalation handling.
I bring a customer-first approach to written communication, accurate case notes and consistent process execution.
Experience
Work history, roles, and key accomplishments
Processed and reviewed high-volume records with strong attention to accuracy, completeness and defined process requirements. Handled customer- and process-related information through structured workflows while maintaining accurate records and documentation.
Education
Degrees, certifications, and relevant coursework
Sri Vivekananda Degree College
Bachelor of Science, Mathematics, Physics, and Computer Science
Pursued a Bachelor of Science degree with a focus on Mathematics, Physics, and Computer Science.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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