At Cognizant, I moderated flagged X (Twitter) accounts and content, completed end-to-end KYC verification, and resolved escalated cases with a 95% first-time resolution rate while sustaining 99%+ quality scores.
I’ve also supported Google India content moderation at Concentrix, reviewing 200+ daily cases at 97% accuracy and contributing to a 15% improvement in team-wide quality scores. Across high-volume BPO/ITES operations, I bring policy enforcement, SLA-bound case resolution, audit-ready documentation, MIS reporting, and process-compliance discipline.
