Kavya Verma
@kavyaverma1
Trust & safety and compliance professional building safer digital platforms through content moderation and fraud investigations.
IndiaWhat I'm looking for
I’ve spent 5 years at Concentrix handling trust & safety and customer operations—reviewing high-volume user-generated content against platform policies and investigating spam, fraud, abuse, and fake accounts.
I also manage compromised account recovery, account suspensions/reinstatements and appeals, while keeping audit-ready case documentation for escalated critical issues. I work with AML/KYC/CDD/EDD and transaction monitoring, meeting SLA, KPI, and quality targets.
Experience
Work history, roles, and key accomplishments
Reviewed high-volume user-generated content against platform policies, identifying spam, fraud, abuse and fake accounts. Investigated compromised accounts and processed account recovery requests.
Education
Degrees, certifications, and relevant coursework
University of Delhi
Bachelor of Commerce, Commerce
Bachelor of Commerce (Honours) degree from the University of Delhi in 2019.
LBSTI
Certificate, Information Technology
Information Technology certification from LBSTI in 2018.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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