Soheb Khan
@sohebkhan1
I enforce social media policies, resolve complex moderation escalations, and improve quality across Trust & Safety operations.
IndiaWhat I'm looking for
At Genpact India, I support Trust & Safety operations as a Quality & Training Policy Expert, providing real-time guidance on complex moderation decisions, escalations, and policy clarifications.
I've reviewed 120+ daily social media tickets across text, images, videos, and carousel media while maintaining approximately 90% accuracy and meeting strict TAT targets. I conduct quality audits, perform root-cause analysis, support floor teams, mentor associates, and use Excel reporting to track productivity and quality trends.
My experience also includes customer complaint handling at Amazon India and operational process support at Patra Corp. I've been recognized with Best SME awards, an HMS Rising Star award, and a Trusted Advisor Award as a Trainer.
Experience
Work history, roles, and key accomplishments
Act as policy expert in Trust & Safety operations, providing real-time guidance on complex moderation decisions. Handle escalations, edge cases, and policy clarifications to ensure consistent enforcement of platform guidelines.
Reviewed 120+ social media content tickets per day, including text, images, videos, and carousel media, ensuring compliance with platform policies. Maintained ~90% accuracy while meeting daily and weekly TAT queue targets.
VCS Associate
Amazon India
Jul 2023 - Dec 2023 (5 months)
Managed customer complaints via chat and voice support while adhering to Amazon policies. Worked in a high-volume, compliance-driven environment focused on customer trust and resolution accuracy.
Process Associate
Patra Corp
Dec 2022 - Jun 2023 (6 months)
Supported operational processes with accuracy and consistency. Awarded Best Trainee for performance during initial tenure.
Education
Degrees, certifications, and relevant coursework
Master Ji Degree & PG College
Bachelor of Commerce, Computer Applications
2019 - 2022
Grade: 7.89 CGPA
Pursued a Bachelor of Commerce with a focus on Computer Applications, achieving a CGPA of 7.89.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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