With 9 years of experience in Intelligent operations (content moderation) and 2 years of experience in Google maps, I have developed a strong background in Trust and Safety Operations. I have been recognized for my leadership in projects related to public safety, including addressing hate speech, privacy violations, harassment, malware, graphic violence, and child abuse.
As a Trust and Safety Specialist at GitHub, I have designed and implemented policy and safety solutions, filed security incidents, and investigated and responded to reports of abuse. I have also been involved in monitoring the Trust and Safety ticket queue, improving procedures, and working with cross-functional teams to increase efficiency and quality.
Prior to GitHub, I worked as a Quality Analyst at Facebook, where I drove accuracy metrics, resolved user inquiries, and mentored new hires. I also have experience as a Process Associate at Google, where I contributed to the development of internal modeling tools and maintained productivity and quality standards.
