Open to opportunities

Karl Reese

@karlreese

Message

Proactive administrative and marketing manager driving operations, teams, and business growth.

Honduras

Message

What I'm looking for

I seek a leadership role where I can drive operations and marketing, mentor teams, implement process improvements, and support measurable business growth.

I am a proactive, meticulous administrative and marketing manager with a strong track record overseeing operations, leading multidisciplinary teams, and improving business performance. I excel in strategic planning, business development, and ensuring regulatory compliance while removing operational barriers to achieve organizational goals.

As General Manager at Cygnus Pacific Project, I have led human resources, marketing, and finance functions, coordinated cross-functional projects to meet scope and deadlines, and represented the company in legal and regulatory matters. I combine emotional intelligence and goal orientation with practical tools experience to deliver measurable improvements in customer experience and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

General Manager

Current

Cygnus Pacific

Jan 2017 - Present (8 years 9 months)

Oversee daily operations across HR, marketing, and finance; lead strategic planning and business development initiatives and coordinate multidisciplinary teams to deliver projects on scope and schedule.

Operations Management Strategic Planning Team Leadership Compliance Business Development Project Management Marketing

Quality Control

La Bastilla

Jan 2016 - Dec 2017 (1 year 11 months)

Evaluated and enhanced service quality via audits and process assessments; implemented continuous improvement strategies to raise standards and optimize customer experience.

Quality Assurance Process Improvement Auditing Customer Experience Cross Functional Collaboration

Marketing Assistant

Molinos de Honduras

Jan 2015 - Dec 2017 (2 years 11 months)

Supported development and execution of promotional campaigns, conducted market research to inform product strategy, and created marketing materials and digital content to boost engagement.

Marketing Market Research Campaign Execution Content Creation Digital Marketing Customer Engagement

Customer Service Agent

Startek

Jan 2012 - Dec 2013 (1 year 11 months)

Resolved customer inquiries with a 95% first-contact resolution rate and maintained satisfaction scores above 90%; assisted onboarding and trained new employees on systems and processes.

Customer Support Salesforce Training Troubleshooting Escalation Management Performance Monitoring

Education

Degrees, certifications, and relevant coursework

Universidad Tecnológica Centroamericana (UNITEC)

Master in Finance, Marketing and International Business

Studied Marketing and International Business and completed postgraduate studies in Finance; focused on business administration, marketing, and international business principles.