At Alorica Call Center, I handled inbound and outbound customer inquiries by phone, focusing on quality and efficiency. I was recognized as the #1 performing agent and promoted to Team Lead Manager.
As Team Lead Manager, I coached and supported agents, managed scheduling and performance reviews, and handled daily reporting for the customer service team.
At Importadora Best Price, I oversaw daily operations, sales, and customer relations while leading a team of five employees. I also managed inventory, prepared books for sale, and handled the cash register and POS systems.
I implemented workflow improvements at Importadora Best Price to enhance service delivery and operational efficiency. I’m pursuing a Bachelor’s in Business Administration at Universidad Tecnológica de Honduras (UTH).
