Ainal Sabha
@ainalsabha
Senior customer support consultant optimizing escalations, quality, and scalable service delivery globally.
ZimbabweWhat I'm looking for
I’ve spent 6+ years in customer service and internal support, and I’m now building better listener and player support outcomes at Intouch CX as a Senior Consultant.
At Intouch CX, I’ve enhanced listener support and managed geo-fencing operations for MLB, NHL, NFL, NCAA, and NBA—earning a Quality score above 90% and a “Shining Star” award. For PUBG, I tackled cheating-related issues, worked with developers on anti-cheat improvements, and ensured support issues were resolved effectively.
Before that, at Flipkart I handled escalations, resolved complex customer problems, and collaborated cross-functionally to improve service delivery and the overall shopping experience. Earlier roles also included leading digital marketing campaigns using Google Ads and Facebook Ads, plus using Google Analytics to drive decisions and improve engagement and admissions.
Experience
Work history, roles, and key accomplishments
Senior Consultant
Intouch CX
Jun 2022 - Present (4 years 4 months)
Enhanced listener support and managed geo-fencing operations for MLB, NHL, NFL, NCAA and NBA. Achieved a Quality score exceeding 90% and received the Shining Star award for exceptional customer satisfaction.
Senior Specialist
Flipkart
Apr 2021 - Apr 2022 (1 year)
Managed escalations, resolved complex customer issues, and collaborated cross-functionally to enhance service delivery. Maintained adherence to policies and improved the overall customer shopping experience.
Digital Marketing Specialist
Inspirant International
Jul 2019 - Dec 2019 (5 months)
Developed and executed targeted digital marketing campaigns on social media platforms, including Google Ads and Facebook Ads. Achieved significant lead generation and campaign performance improvements.
Relationship Manager & Digital Marketing Manager
Capstone High CBSE School
Oct 2018 - Sep 2019 (11 months)
Elevated brand presence and engagement through strategic social media management and content marketing. Leveraged Google Analytics for data-driven decisions and built strong customer relationships.
Education
Degrees, certifications, and relevant coursework
East Point College of Higher Education, Bangalore University
Bachelor of Business Administration, Business Administration
Grade: 83.32%
Bachelor of Business Administration degree from East Point College of Higher Education, Bangalore University with 83.32%.
Farooqia Girls Composite Pre-University College
Pre-University Certificate, Commerce, Economics, Business Administration
Grade: 92.16%
Completed XII/PUC (CEBA) from Farooqia Girls Composite Pre-University College, Karnataka State PU Board with 92.16%.
Citizens English High School
Secondary School Leaving Certificate, General
Grade: 86.87%
Completed X/SSLC from Citizens English High School, Karnataka State Board with 86.87%.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Skills
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