Open to opportunities

Karl daniel Flor

@karldanielflor

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Customer Care Associate with expertise in medical insurance and client relations.

Philippines

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What I'm looking for

I seek a role that fosters growth, values teamwork, and enhances my skills in customer care.

I am a dedicated Customer Care Associate with a strong background in medical insurance and client relations. My experience at Conduent Inc. and Optum Global Advantage has equipped me with the skills necessary to handle authorization processes, insurance inquiries, and customer feedback effectively. I pride myself on my ability to identify customer needs and provide outstanding service, ensuring that clients receive the support they require.

Throughout my career, I have taken on leadership roles, including Assistant Team Leader and Engagement Organizer, where I have honed my interpersonal skills and developed a keen understanding of team dynamics. My academic background in Business Administration, coupled with my leadership experiences during my time at La Salle University, has prepared me to contribute positively to any organization. I am passionate about continuous growth and development, both personally and professionally.

Experience

Work history, roles, and key accomplishments

Customer Care Associate

Optum

Mar 2021 - Feb 2025 (3 years 11 months)

Responsible for handling authorization requests, sending faxes, and escalating insurance inquiries. Engaged with customers to provide updates and ensure outstanding service.

Authorization Customer Engagement Fax Communication Problem Solving

Customer Care Associate

Conduent Inc.

Mar 2019 - Mar 2021 (2 years)

Provided customer care support focusing on authorization, insurance benefits, and billing. Trained in medical insurance processes and served as Assistant Team Leader, enhancing interpersonal skills and team collaboration.

Customer Service Authorization Team Leadership Billing Interpersonal Skills

Admin Care Representative

Conduent

Mar 2019 - Mar 2021 (2 years)

Benefits - Claims - Provider Relations and Authorizations

Communication Skills Customer Service Health Insurance

Strategic Planner Intern

LSU-Oz Strategic Planning Office

Dec 2018 - Jan 2019 (1 month)

Assessed operational and strategic performance of the university. Developed forecasts and analytical models while researching competition to identify threats and opportunities.

Strategic Planning Data Analysis Forecasting Research

Education

Degrees, certifications, and relevant coursework

La Salle University - Ozamiz

Bachelor of Science, Business Administration

2015 - 2019

Activities and societies: Student Theatre Artist, USG Senator, Head Committee on Facilities, Organizer for various events.

Graduated with a Bachelor of Science in Business Administration majoring in Marketing. Awarded Leadership Award and actively participated in student government and theatre arts.