Karla Silvestrini

Successfully sold Medicare Advantage plans to eligible individuals, leveraging bilingual skills to serve a diverse client base. Provided comprehensive information and guidance on insurance products to ensure client understanding and satisfaction.

Provided dedicated support to New Patients and TruEmerald Patients, ensuring a high level of customer satisfaction. Expertly handled call escalations and collaborated with management to resolve complex patient issues, maintaining adherence to company policies.

Provided essential guidance and constructive feedback to inbound care consultants, enhancing team performance and service quality. Effectively managed call escalations and liaised with management to address patient concerns, ensuring compliance with company procedures.

Processed customer orders efficiently, addressing inquiries and resolving complaints with professionalism. Provided detailed information about Trulieve’s products and dispensary procedures, ensuring a smooth customer experience.

Delivered comprehensive customer support to medical marijuana patients for the world's largest medical marijuana company. Assisted patients with inquiries, provided product information, and resolved issues to ensure patient satisfaction.

Executed various critical tasks within the fulfillment center, including stowing, buffering, and diverting packages to optimize workflow. Provided essential driver’s assistance, contributing to efficient logistics and timely deliveries.

Provided comprehensive online customer support for a diverse portfolio of print and digital media accounts. Served as a primary point of contact for inquiries related to media merchandise sales and subscription services, ensuring customer satisfaction.

Acquired comprehensive knowledge in Liberal Studies, focusing on interdisciplinary approaches. Developed critical thinking and analytical skills applicable to various professional environments.