Open to opportunities

Karla Mcrea

@karlamcrea

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Operations leader with 10+ years supporting healthcare, payroll, HR, and executive teams.

United States

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What I'm looking for

I’m looking for a healthcare operations leadership role where I can manage day-to-day workflows, payroll and compliance, supervise administrative teams, and partner with executives to improve reporting, budgets, and patient-centered service.

I’m an experienced administrative and operations professional with 10+ years supporting healthcare operations, human resources, payroll administration, customer service, and executive leadership. As Assistant Director of Operations at MANI MEDICAL CENTER, I supported executive leadership with daily operations, strategic planning, and workflow coordination while processing payroll accurately and maintaining confidentiality and compliance.

I also managed departmental expenses, budgets, and account reconciliations, prepared financial and operational reports for leadership, and supervised administrative staff to keep the office running smoothly. Earlier roles across HR support, office coordination, and medical administration strengthened my ability to manage scheduling, executive communications, CRM/database records, and customer-facing service with a high standard of accuracy.

Experience

Work history, roles, and key accomplishments

Assistant Director of Operations

Mani Medical Center

Feb 2021 - Feb 2026 (5 years)

Supported executive leadership with daily operations, strategic planning, and workflow coordination. Managed payroll, departmental expenses and reconciliations, staff supervision, and executive communications while ensuring compliance with healthcare and organizational policies.

Operations Management Executive Support Payroll Administration Accounts Reconciliation Staff Supervision Policy Compliance Report Preparation

Certification Specialist (Seasonal)

American Welding Society

Feb 2018 - Mar 2019 (1 year 1 month)

Processed certification applications and renewals using CRM databases while maintaining accurate records. Handled customer inquiries by phone and email and ensured compliance with certification requirements.

Data Entry Record keeping Customer Service Document Management Compliance Tracking Database Management

Office Coordinator / Receptionist

Sanderson Test Prep

Oct 2016 - Dec 2018 (2 years 2 months)

Coordinated daily office operations, front-desk activities, and scheduling for appointments and events. Ordered supplies for multiple locations and processed payments while maintaining financial records in QuickBooks.

Front Desk Operations Scheduling Event Coordination Quickbooks Payment Processing Customer Service Office Administration

HR Assistant / Receptionist

All American Medical

Apr 2013 - Oct 2016 (3 years 6 months)

Supported recruitment by managing interview scheduling and employee onboarding, while maintaining HR documentation. Coordinated office functions, scheduling, filing, and correspondence, and ordered supplies for multiple affiliated companies.

Human Resources Support Recruitment coordination Interview Scheduling Employee Onboarding HR Documentation Scheduling Administrative Support

Server / Hostess

Outback Steakhouse

Jan 2010 - Aug 2013 (3 years 7 months)

Provided customer service in a high-volume environment and supported front-of-house operations. Assisted with scheduling and coordinated customer flow to maintain an efficient guest experience.

Customer Service Guest Relations Communication Scheduling Support

Sales / Customer Service

Courier Med Inc.

Mar 2008 - Dec 2009 (1 year 9 months)

Assisted patients with medical supply selection and provided product education. Verified insurance information, maintained order records, managed refill schedules, and handled multi-line phone inquiries.

Customer Service Product Education Insurance Verification Order Management

Medical Secretary

Dr. Patricia Ares Romero, MD

Jan 2006 - Mar 2008 (2 years 2 months)

Verified insurance information and supported patient intake while handling administrative workflows. Scheduled appointments, managed physician calendars, maintained medical records, and handled calls, correspondence, filing, and faxing.

Patient Intake Insurance Verification Appointment Scheduling Medical Records Administration Medical Office Administration

Receptionist

Loyalty Mortgage

Sep 2004 - Jan 2007 (2 years 4 months)

Managed front-desk operations, greeted clients, and answered routed incoming calls. Scheduled appointments, coordinated meetings, maintained filing systems, and handled core administrative recordkeeping.

Front Desk Operations Client Greeting Appointment Scheduling Meeting Coordination Administrative Support