Karin Rivera

I’m a customer success, client strategy, and marketing leader with 15+ years of experience building strong partnerships, solving complex business challenges, and turning data into strategies that drive measurable growth.

My background spans automotive, MarTech, digital advertising, integrated media, and agency leadership. In my current role, I manage strategic relationships with automotive dealers and dealer groups, partnering directly with executives and cross-functional teams to improve performance, identify growth opportunities, and ensure our strategies align with real business goals. I managed $4.3M+ in revenue in 2024, representing 120%+ year-over-year growth, and achieved 382% of my assigned revenue goal in 2025.

One of my biggest strengths is making the complicated feel simple. I love digging into performance data, customer behavior, competitive insights, market trends, and business challenges to figure out not just what is happening, but why and then turning those insights into an actionable plan people can understand and execute.

I’m equally passionate about relationships. I’ve built my career on becoming a trusted partner to clients, advocating for their business, navigating challenges, identifying opportunities for retention and expansion, and bringing the right people together to get things done. I also lead and mentor account-service teams and genuinely enjoy helping people grow.

For my next chapter, I’m especially interested in Customer Success, Strategic Partnerships, Client Strategy, Strategic Account Management, and Account Director opportunities where I can combine relationship leadership, strategy, data, creativity, and revenue growth. I’m particularly excited by SaaS, MarTech, AdTech, automotive technology, and other companies solving meaningful business problems.

I’m at my best in organizations that value curiosity, collaboration, accountability, new ideas, and people who aren’t afraid to roll up their sleeves and figure things out.