Open to opportunities

karin ramirez

@karinramirez

Message

Experienced customer management professional with a focus on retention strategies.

Portugal

Message

What I'm looking for

I am seeking a role that allows me to leverage my customer management skills in a dynamic environment, focusing on growth and innovation.

I am a dedicated professional with extensive experience in customer management, adept at delivering services in both B2B and B2C sectors. My career has been marked by a strong focus on prospecting accounts and onboarding new clients, as well as developing and implementing strategies to prevent churn and enhance customer retention through effective LSA measures.

In my most recent role as Head of Oracle Academy in South America, I successfully led initiatives across multiple countries, achieving the best KPI in the number of cloud accounts for the education sector globally. My responsibilities included engaging educational institutions, presenting products, and executing events, all while ensuring effective outcomes and high levels of customer satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Artificial Intelligence Trainer

Current

OUTLIER

Jul 2024 - Present (10 months)

Responsible for training projects in English and Spanish, focusing on artificial intelligence applications. Engaged in developing training materials and delivering sessions to enhance client understanding and usage of AI technologies.

Training Development Project Management

Current

Teacher assistance

Current

Ironhack

Mar 2025 - Present (2 months)

Teacher assistance for the course “Artificial Intelligence Applied“

Generative AI

Head of Oracle Academy

Oracle South America

Aug 2021 - Oct 2023 (2 years 2 months)

Led the Oracle Academy program across multiple South American countries, focusing on educational engagement and cloud account growth. Achieved top KPIs in cloud account numbers and implemented strategies to prevent churn.

Account Management Engagement KPI Tracking Event Coordination

Business Advisor

Sercotec Codesser

Apr 2019 - Apr 2020 (11 months)

Provided advisory services for entrepreneurial projects, assisting clients in accessing state funds and managing project execution effectively.

Business Advisory Project Management Client Management Strategic Planning

Head of Corporate Social Responsibility

Oracle

May 2020 - Jul 2021 (1 year 2 months)

Directed corporate citizenship initiatives, enhancing community engagement and compliance. Planned and executed various events to meet corporate social responsibility goals.

Community Engagement Event Planning Compliance

Branch Manager

Cajade Compensación la Araucana

Jan 2011 - Jan 2015 (4 years)

Managed the commercial and sales team, overseeing operational and financial objectives to meet management goals. Responsible for overall sales point management.

Sales Management Team Leadership Financial Management Operational Management And Goals

Education

Degrees, certifications, and relevant coursework

Universidad Finis Terrae

Bachelor's degree, Business Administration

2019 - 2021

Bachelor's degree in Business Administration and Sciences, focusing on the integration of business principles with scientific methodologies to enhance decision-making and operational efficiency.

Universidad Finis Terrae

Bachelor's degree, Economics and Administration

2015 - 2018

Bachelor on Economics and Administration Sciences and Marketing, emphasizing the development of marketing strategies and economic analysis to drive business growth.

Universidad Santo Tomás

Bachelor's degree, Public Relations

1999 - 2003

Studied Public Relations, focusing on communication strategies, media relations, and community engagement to build and maintain a positive public image.