Open to opportunities

Karlo Posadas

@karloposadas1

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Administrative professional with 5+ years in customer experience.

Mexico

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What I'm looking for

I am looking for a role that values customer experience and offers growth opportunities.

I am an administrative professional and customer experience specialist with over 5 years of success in client-facing and operational roles. My proven ability to resolve complex issues and streamline processes has allowed me to deliver high-quality service and organizational support. I balance empathy with efficiency, ensuring that clients receive the best possible experience.

In my current role as a Client Services Specialist at BMW Group, I have improved customer satisfaction by optimizing support processes and coordinating office operations. My experience as an Administrative Assistant at SBQ E&W has honed my skills in managing client communications and executing events under tight timelines. I am committed to continuous improvement and thrive in dynamic environments.

Experience

Work history, roles, and key accomplishments

Current

Administrative Assistant

Current

SBQ E&W

Mar 2020 - Present (5 years 5 months)

Acted as the CEO's right hand, assisting on client and supplier meetings, managing staff, operations, and suppliers/partners, as well as creating strategies for personnel and customer acquisition. Managed client communications to ensure smooth execution of events from planning through delivery.

Client Management Event Planning Logistics Coordination Project Management

Client Services Specialist

BMW Group

Aug 2023 - Jul 2025 (1 year 11 months)

Delivered individualized attention to clients, employees, and contractors, resolving inquiries and issues with professionalism. Improved customer satisfaction and operations by optimizing support processes and assisting in office operations coordination.

Customer Service Operations Management Documentation Reporting Onboarding

Sr Technical Support Specialist

Resideo Honeywell Homes

May 2021 - Nov 2021 (6 months)

Resolved complex technical issues remotely via phone and screen-sharing tools, improving first-contact resolution rates. Prioritized incoming support cases and reduced wait times by optimizing workflow distribution within the team.

Technical Support Troubleshooting CRM Workflow Optimization

Education

Degrees, certifications, and relevant coursework

UNITEC

Bachelor's Degree, International Business

2023 -

Grade: 8.65

Currently pursuing a Bachelor's Degree in International Business, developing a strong foundation in global commerce and business operations. Gaining expertise in international trade, finance, and management principles.