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Karim Sami

@karimsami

QA professional with 2 years contact center experience, multilingual in English, French, and Arabic, with expertise in compliance, analysis, training.

Turkey

Message

Customer-focused professional with 3 years of experience excelling in quality assurance and administrative roles. Proven ability to deliver exceptional service, improve process efficiency, and drive operational excellence through analytical skills, coaching, and CRM management. Recognized for knowledge management and leading teams to achieve quality accuracy targets above 95%, and streamlining workflows to reduce processing times. Adept at providing actionable feedback and maintaining policy compliance in dynamic environments.

Experience

Work history, roles, and key accomplishments

Health Tourism Sales Representative

One Clinic

Jun 2026 - Jul 2026 (1 month)

Managed international patient inquiries from initial contact to arrival.
Consulted patients on treatment options and promoted clinic services, converting leads into bookings through personalized sales and follow-up.

Zoho CRM Patient Consultation Lead Conversion Follow up Customer Service

Quality Assurance Analyst

Teleperformance

Jul 2024 - Dec 2025 (1 year 5 months)

-Evaluated agents' moderation quality to ensure consistent application of platform policies and quality standards.
-Delivered coaching sessions and actionable feedback that helped agents consistently achieve quality accuracy scores above the 95% target.
-Managed the team’s policy knowledge base.
-Produced Quality performance reports.
-Designed and conducted knowledge assessments.

Content Moderator

Teleperformance

Jul 2023 - Sep 2024 (1 year 2 months)

-Reviewed user generated content to ensure compliance with platform policies.
-Supported QA processes through sampling and appeal reviews.

Executive Administrative Assistant

American Institute

Jul 2022 - Jan 2023 (6 months)

-Designed English learning presentations in collaboration with the U.S. Embassy.
-Managed the CRM system and streamlined administrative workflows using automation tools, reducing processing time by ~10 minutes per customer.
-Managed and coordinated event logistics and vendor communication.
-Authored a Sales Handbook in collaboration with the sales team.