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Shahad Alrafee

@shahadalrafee

Customer service representative at Al Watani Samsung who coordinated departmental tasks and prepared weekly device reports.

Turkey

Message

At Al Watani Samsung, I handled customer inquiries and supported service delivery while coordinating internal communications and task follow-up between departments.

I prepared weekly reports on devices entering and leaving the company. At Al Hafidh Group, I assisted with organizing workflow, monitoring team performance, and collecting customer feedback.

I also have experience with administrative support, report preparation, and maintaining updated databases. I have a bachelor’s degree in Computer Engineering Technology and am currently in the second year of an MBA at Nisantasi University.

Experience

Work history, roles, and key accomplishments

Customer Service Representative & Assistant Leader

Al Hafidh Group

Assisted in organizing workflow and monitoring team performance. Communicated with customers and prepared periodic reports for management on departmental performance and feedback.

Customer Service Team Leadership Reporting Communication Skills Workflow Organization

Customer Service Representative & Assistant Manager

Al Watani Samsung

Managed daily internal communications and task follow-up between departments. Prepared weekly reports on device inventory and handled customer inquiries to ensure high-quality service.

Customer Service Communication Skills Reporting Task Coordination Microsoft Office