Karie Puerto

Managed automated email marketing campaigns for 30-45 US dealerships, including onboarding, campaign setup, and optimization. Conducted weekly client meetings and provided strategic recommendations to enhance performance and ROI.

Monitored and evaluated customer service calls for accounts such as Milan Institute, Choice Home Warranty, Zillow, and AS Beauty. Provided feedback, tracked quality metrics, and collaborated on process improvements.

Provided customer service, handled cash and card transactions, restocked merchandise, and ensured safety and security procedures. Maintained records of daily sales and collaborated with team members.

Initiated outbound calls to potential customers, delivered persuasive sales pitches, and handled objections. Qualified leads and ensured compliance with regulations.

Assisted with phone calls, filing, and document verification. Supported teachers' workshops and served as a receptionist.

Assisted with making and answering phone calls, small filing duties, and document verification.

Pursued a Bachelor in Business Administration with a major in Management from 2020 to 2023.

Earned an Associate's degree in Business Science from 2014 to 2019.

Completed high school with a diploma majoring in Business from 2010 to 2014.

Completed Google certifications in Google Ads Search and Google Ads Display.

Completed Google certifications in Google Ads Search and Google Ads Display.