Open to opportunities

Loretta Harris

@lorettaharris

Message

Friendly and outgoing Customer Service Specialist with extensive experience.

Belize

Message

What I'm looking for

I am looking for a role that allows me to utilize my customer service and marketing skills while contributing to a positive team environment.

I am a dedicated Customer Service Specialist with a strong background in handling customer complaints and providing effective solutions. My experience spans various roles, including sales representative and tourism information officer, where I have honed my skills in communication and customer relations. I thrive in fast-paced environments and am adept at multitasking while maintaining a professional demeanor.

Throughout my career, I have consistently exceeded sales targets and built lasting customer relationships through exceptional service. My proficiency in digital tools and social media marketing has allowed me to enhance customer engagement and satisfaction, particularly in the tourism industry. I am passionate about leveraging my skills in customer service and marketing to contribute to the success of an organization.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Specialist

Current

Acquity BPO

Jan 2024 - Present (1 year 4 months)

As a Customer Service Specialist, I promoted and sold products/services via virtual communication channels, building lasting customer relationships. I identified leads, exceeded sales targets, and consistently provided exceptional customer service in a remote setting.

Microsoft Office Suite Social Media Marketing Communication Tech Savvy Problem Solving Sales Strategies

Current

Social Media Marketing Coordinator

Current

Belize Tourism Innovative Lab

Apr 2015 - Present (10 years 1 month)

Coordinated social media campaigns to enhance online customer engagement and supported event logistics, improving customer outreach and satisfaction in the tourism industry.

Social Media Marketing Customer Engagement

Tourism Information Officer

BTIA Dangriga

Apr 2024 - May 2024 (1 month)

Provided customer service in a front-office role, handling inquiries to enhance the customer experience and ensuring adherence to company protocols and safety standards.

Customer Service Communication Problem Solving Customer Experience

Education

Degrees, certifications, and relevant coursework

Cayo Center for Employment Training

Certificate, Customer Service

2020 - 2021

Gained proficiency in managing customer service operations, demonstrating strong communication and public relations skills, and efficiently prioritizing tasks in high-paced environments.