Open to opportunities

Leandra Estrada

@leandraestrada

Message

Dedicated business honors student with strong leadership and communication skills.

Belize

Message

What I'm looking for

I am looking for a role that challenges me and supports my professional growth.

I am a dedicated business honors student with a proven track record of exemplary leadership and effective communication skills. My journey has been marked by a strong motivation to learn rapidly and an unwavering drive to succeed. I possess exceptional organizational abilities and a keen focus on task completion, which has allowed me to thrive in both independent and collaborative environments.

Throughout my professional experience, I have held various roles that have honed my skills in customer service, quality assurance, and administrative support. At Transparent BPO, I ensured precise order entry and maintained a 95% customer satisfaction rate through effective communication. My role as a Quality Analyst at The Office Gurus involved conducting thorough data analysis and implementing corrective actions that improved deliverable accuracy. I am committed to continuous learning and actively engage in training programs to stay updated on industry best practices.

Currently, I am seeking a position that will optimize my skills and foster further professional development. I am eager to embrace new challenges and contribute positively to a team, leveraging my strong organizational and problem-solving skills to achieve success.

Experience

Work history, roles, and key accomplishments

Current

Remote Administrative Assistant

Current

Luminus Capital Property Management

Jan 2024 - Present (1 year 5 months)

Managed calendars, scheduled meetings, and organized virtual events using Zoom and Google Meet to support seamless team coordination. Handled inbox management and customer support via Hiver for Gmail, ensuring prompt, professional communication with clients and internal teams.

Administrative Support CRM Calendar Management Customer Support Data Entry Inbox Management

Remote ESL Teacher

Star Language

Mar 2023 - Present (2 years 3 months)

Successfully integrated online textbooks into the curriculum, enhancing the learning experience by leveraging multimedia resources and interactive content. Conducted structured free-talking sessions, fostering an environment that encouraged spontaneous conversation and improved students' verbal communication skills.

Online Education Curriculum Development Verbal Communication

Quality Analyst

The Office Gurus

Jun 2022 - Present (3 years)

Maintained detailed quality assurance documentation, ensuring compliance with industry standards and facilitating a smooth audit process. Conducted thorough data analysis to identify trends and discrepancies, leading to the implementation of corrective actions that improved the accuracy of deliverables.

Quality Assurance Data Analysis Compliance Documentation Team Collaboration Process Improvement

Order Entry/Customer Service Representative

Transparent BPO

Sep 2021 - Present (3 years 9 months)

Ensured precise and error-free order entry, contributing to a reduction in processing errors and fostering a reputation for reliability. Resolved customer inquiries and concerns promptly, maintaining a satisfaction rate of 95% through effective communication and problem-solving skills.

Customer Service Problem Solving Communication Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Wesley College High School

Diploma, General Studies

Completed a General Studies diploma at Wesley College High School. The curriculum provided a broad foundation across various subjects.

Stann Creek Ecumenical Junior College

Associate Degree, Business Management & Economics

Earned an Associate Degree in Business with a major in Business Management & Economics. This program focused on core business principles and economic theories.