Alessandra Clarke
@alessandraclarke
Dedicated customer service representative with strong communication skills.
BelizeWhat I'm looking for
I am a highly motivated individual with a strong foundation in customer service and technical support. Currently, I work as a Customer Service Representative at Dealer Spike Ltd, where I provide exceptional service to dealers, troubleshoot website-related issues, and train clients on backend operations. My experience has honed my communication skills, allowing me to effectively assist clients and ensure their needs are met.
Previously, I worked at The Office Gurus, where I consistently met quality assurance goals while assisting customers with their inquiries. My internship at the Ministry of Education provided me with valuable technical experience, where I maintained computer systems and offered support for educational programs. I am committed to continuous learning and development, eager to expand my knowledge and contribute positively to my workplace.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Dealer Spike Ltd
Apr 2023 - Present (2 years 4 months)
Provided excellent customer service and resolved daily inquiries from dealers. Troubleshot product and website-related issues, and trained dealers on backend website functionalities.
Inbound and Outbound Customer Service Representative
The Office Gurus
Jun 2021 - Mar 2023 (1 year 9 months)
Delivered high-quality customer service daily, consistently meeting quality assurance goals. Assisted prospects, applicants, and residents with their issues and concerns.
IT Technician
Ministry of Education
Mar 2021 - Mar 2021 (0 months)
Performed maintenance on computer systems, including setting up new systems and installing/updating software and antivirus. Provided technical support to Ministry personnel and assisted with the high school learning device program.
Supervisor
Belmopan City Council
Aug 2019 - Aug 2019 (0 months)
Supervised colleagues in the workplace, ensuring all designated tasks were completed efficiently. Maintained a productive and organized work environment.
Assistant
Belmopan Police Station
Dec 2017 - Dec 2017 (0 months)
Recorded and organized files within the workplace, ensuring accuracy and accessibility. Provided general assistance as needed to support daily operations.
Education
Degrees, certifications, and relevant coursework
University of Belize
Associate Degree, Information Technology
2018 -
Candidate for an Associate Degree in Information Technology. This program provided a foundational understanding of IT principles and practices.
Our Lady of Guadalupe RC High School
High School Diploma, General Studies
2014 -
Obtained a High School Diploma with Honor Roll recognition. This period focused on general education and foundational academic skills.
Garden City Primary School
Primary School Certificate, General Studies
2010 -
Completed primary education and received a Primary School Certificate. Awarded a 'Vote of Thanks' for contributions during this period.
Tech stack
Software and tools used professionally
Availability
Location
BelizeAuthorized to work in
Job categories
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