Open to opportunities

Karen Rifas

@karenrifas

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Bilingual healthcare and administrative professional with 8 years of experience.

Mexico

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What I'm looking for

I seek a role that values compassionate patient care and offers growth opportunities.

I am a bilingual healthcare and administrative professional with over 8 years of experience in patient support, EMR systems, customer service, recruitment, and technical support. My career has been marked by a commitment to excellence, demonstrated through my ability to schedule medical appointments, manage high call volumes, and verify insurance efficiently. I have successfully implemented EMR projects, showcasing my skills in project coordination and technical troubleshooting.

Throughout my career, I have excelled in roles such as Bilingual Health Advisor and Medical Project Manager, where I led EMR projects and coordinated training for teams. My compassionate communication style, combined with strong organizational and problem-solving abilities, has allowed me to exceed goals while maintaining HIPAA compliance in both remote and onsite environments. I am passionate about delivering exceptional patient support and fostering a collaborative team atmosphere.

Experience

Work history, roles, and key accomplishments

Bilingual Health Advisor

BPO Soluions

Oct 2024 - Present (8 months)

Scheduled 90–114 new patient appointments monthly, consistently exceeding targets. Managed high-volume inbound and outbound calls in both English and Spanish, ensuring comprehensive patient support.

MDAdvanced IPatientCare Scheduling Data Entry

Recruiter

Kineticom

Nov 2023 - Present (1 year 7 months)

Recruited for diverse roles including Account Managers and Civil Engineers, sourcing candidates through platforms like LinkedIn and Indeed. Coordinated interviews, conducted screenings, and built robust candidate pipelines.

LinkedIn Indeed ZipRecruiter Monster Candidate Sourcing Interview Coordination

Recruiter

ABA Finance

Mar 2023 - Present (2 years 3 months)

Recruited sales representatives, solar installers, and designers, maintaining the SmartSearch ATS for efficient tracking. Managed hiring logistics and ensured timely communication to enhance candidate experiences.

Recruitment Recruitment Management Logistics Sales Recruitment Smart Search ATS

Medical Project Manager / Client Relationship Manager

1Click Contact Center

May 2022 - Present (3 years 1 month)

Led EMR projects, including EclinicalWorks and PrognoCIS implementations, coordinating training and IT integration. Supported a team of 24+ agents by resolving daily operational and technical issues.

Project Management Integration QA Processes

Recruiter

1Click Contact Center

Nov 2021 - Present (3 years 7 months)

Screened and interviewed candidates, managing a team of over 10 agents to ensure performance improvement. Tracked key performance indicators and supported onboarding processes.

Interviewing Team Management KPI Tracking Onboarding

Medical Guest Liaison

1Click Contact Center

Aug 2020 - Present (4 years 10 months)

Coordinated patient care by communicating with patients, doctors, and legal offices. Scheduled appointments, managed imaging reports, and handled legal requests while ensuring documentation accuracy.

Appointment Management Legal Requests

Virtual Assistant

RedZone Real Estate

May 2018 - Present (7 years 1 month)

Managed lease renewals, move-ins/move-outs, and utility accounts for properties. Created marketing materials using Canva and utilized AppFolio for property operations and data management.

Canva Appfolio Property Management Data Management

Technical Support Representative Tier I

CompuCom

Feb 2016 - Present (9 years 4 months)

Resolved technical issues efficiently using ServiceNow, Active Directory, and CA 14.1. Provided support for Microsoft, G-Suite, printer setups, and softphone installations, ensuring user satisfaction.

ServiceNow Active Directory CA 14.1 Microsoft Office G Suite Technical Support Troubleshooting

Education

Degrees, certifications, and relevant coursework

Valley High School

GED Diploma, General Education

Obtained a GED Diploma from Valley High School. The curriculum focused on foundational academic subjects, preparing for further education or career entry.