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HILDIS Carachure

@hildiscarachure

Operations coordinator at Travel Guard who coordinated time-critical medical appointments and follow-ups across countries.

Mexico

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What I'm looking for

I'm seeking to bring my coordination and customer-support experience to recruiting coordination and candidate experience.

At Travel Guard, I coordinated appointments, hospital services, provider availability, and follow-ups across countries and time zones. I managed up to 10 complex cases concurrently, keeping confidential records and handovers clear so teams could continue work with context.

I communicated case status and next steps to clients, hospitals, insurers, and internal teams. Approximately 90% of cases met established follow-up standards, and I escalated exceptions with clear summaries of timing and recommended next steps.

At Gordian Staffing, I provided remote administrative support to property-management teams in the US and Canada, coordinating vendor appointments, service schedules, and resident communications. I tracked Zendesk requests and followed up on unresolved items through completion.

At AT&T, I handled complex customer escalations and processed approximately 60–80 accounts daily. I supported workflow changes that reduced daily errors from more than 30 to approximately 5 and saved roughly 30 minutes per day; I also created a visual troubleshooting guide at CompuCom.

Experience

Work history, roles, and key accomplishments

International Medical Assistance Coordinator

Travel Guard

Nov 2023 - Jul 2026 (2 years 8 months)

Coordinated appointments, hospital services, and multi-party follow-ups across countries and time zones while managing up to 10 complex cases concurrently. Maintained confidential records and communicated status to clients, hospitals, insurers, and internal teams.

Scheduling Case Management Confidential Records Stakeholder Communication Escalation Management Time Management

Virtual Assistant / Customer Support

Gordian Staffing

Dec 2022 - Oct 2023 (10 months)

Provided remote administrative support to US and Canadian property-management teams, coordinating vendor appointments, service schedules, work orders, and resident communications. Monitored Zendesk requests and tracked unresolved items through completion.

Zendesk Scheduling Customer Support Remote Collaboration Record keeping

Service Desk Technician I

CompuCom

Aug 2022 - Nov 2022 (3 months)

Managed approximately 15–20 ServiceNow tickets daily, including intake, prioritization, accurate notes, status updates, and escalations. Created a visual troubleshooting guide used by colleagues to standardize common support procedures.

ServiceNow Ticket Management Troubleshooting Documentation

English–Spanish Interpreter

Human Quality

Feb 2022 - Aug 2022 (6 months)

Facilitated clear bilingual conversations in healthcare, insurance, and public-service settings while safeguarding sensitive information.

Bilingual Interpretation Healthcare Insurance Confidentiality

Customer Support, Escalations & Back-Office Operations

AT&T

Apr 2018 - Feb 2022 (3 years 10 months)

Handled complex customer escalations, reviewed account histories, documented outcomes and agreements, and coordinated follow-through across operational teams. Processed approximately 60–80 accounts daily and supported workflow changes that reduced daily errors.

Customer Escalation Back Office Operations Documentation Workflow Improvement Policy Explanation