Open to opportunities

Omar Mejia

@omarmejia

Message

Bilingual remote healthcare operations coordinator specialized in EHR and quality.

Mexico

Message

What I'm looking for

I seek remote roles optimizing EHR workflows, ensuring compliance, training staff, and improving documentation accuracy in collaborative healthcare teams.

I am a bilingual remote healthcare operations coordinator with deep experience managing EHR systems such as IMS, Epic, and Athenahealth. I focus on streamlining clinical workflows, improving documentation accuracy, and ensuring compliance with HIPAA and other standards.

I have managed high-volume scheduling and verification processes, handled insurance eligibility for Medi-Cal and Medicare patients, and developed SOPs that reduced training time by 30%. I also supported clinical staff with timely patient-facing documentation and quality assurance checks.

My background includes recognition for performance excellence (Circle of Excellence, top 5% of 400+ agents), training and onboarding back-office staff, and annotating Spanish medical dialogues for AI model training. I bring strong customer-service roots with sustained high CSAT and experience scaling operational processes.

I am committed to maintaining data accuracy, optimizing remote EHR operations, and supporting providers and patients with empathetic, compliant, and efficient workflows.

Experience

Work history, roles, and key accomplishments

Current

Healthcare Operations Coordinator

Current

Unknown

Oct 2024 - Present (11 months)

Managed clinical data workflows in IMS, verified patient charts and updated records, conducted quality checks on appointments and ensured follow-up accuracy while supporting clinical staff and training new back-office hires.

Quality Assurance Clinical Documentation Training Reporting HIPAA Process Improvement

Current

AI Data Annotator

Current

Unknown

Apr 2024 - Present (1 year 5 months)

Annotated Spanish medical dialogues for AI model training, ensuring consistency and accuracy in medical terminology to improve model performance.

Data Annotation Medical Terminology Quality Assurance NLP Training Data

Healthcare Operations Specialist

Unknown

Jun 2022 - Sep 2024 (2 years 3 months)

Scheduled 65+ daily appointments using Epic and Athenahealth, verified Medi‑Cal and Medicare eligibility, developed SOPs that reduced training time by 30% and earned Circle of Excellence recognition.

Epic Scheduling Insurance Verification SOP Development Training Patient Support HIPAA

Customer Service Agent

Unknown

Feb 2015 - Jul 2020 (5 years 5 months)

Handled 50+ daily customer calls on billing, technical issues, and retention, maintained 100% CSAT during high-volume periods and trained 10+ new agents on SOPs.

Customer Service Billing Support Retention Training Five9 Salesforce