I coordinated and scheduled outpatient and specialist procedures using gMed. I prepared pre-procedure instructions in Spanish and English so patients could understand what to expect.
I followed up on medical requirements, documentation, and appointment confirmations to support the clinic’s daily workflow. I also prepared daily productivity reports and managed bulk patient communications through RingCentral.
As a Telephone Customer Service Representative, I handled customer enquiries, service issues, and technical-support requests, recording interactions and tracking case references. I completed university coursework in Business and Administration; the degree has not yet been awarded.
