Berenice Padilla

I am a detail-oriented and compassionate professional with over 5 years of experience in customer service, particularly within the healthcare sector. My strong communication skills enable me to assist patients effectively with their prescription needs and insurance inquiries. I have a solid understanding of healthcare and pharmacy practices, which allows me to provide accurate medication information and support.

Throughout my career, I have honed my organizational and time-management skills, successfully managing high volumes of inbound and outbound calls while maintaining a focus on customer satisfaction. My experience includes working at The Home Depot, where I managed calendars and scheduled appointments, and at Fairfield Post Acute Care, where I ensured dietary needs were met for patients. I am dedicated to helping others and thrive in high-stress situations, always aiming to resolve issues efficiently and empathetically.