Open to opportunities

Karen Leticia Ferreira Ramos

@karenramos

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Digital Product Manager who drives launches and exceptional customer experiences across global infoproduct platforms.

Brazil

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What I'm looking for

I’m looking for a remote, worldwide role where I can own digital product launches and continuously improve the customer journey—aligning product, support, and operations to boost satisfaction and results.

I’m a results-driven Digital Product Manager and Customer Success professional with 5+ years of experience leading digital product launches, managing product and support teams, and delivering exceptional customer experiences across international platforms. As a co-founder, I’ve built products from concept to delivery, combining analytical thinking with clear communication in English and Portuguese.

Most recently at Aura Matrix Marketing Ltda, I’ve led end-to-end digital product development (courses and mentorship programs) and managed the full customer lifecycle—acquisition, onboarding, retention, and repurchase—across Hotmart, Kiwify, ClickBank, and Digistore. I also set service quality standards, translated customer feedback into product improvements, and improved operations through CRM/process management, logistics/order tracking cross-referencing, and lifecycle outreach using direct email and WhatsApp sequences.

Experience

Work history, roles, and key accomplishments

Current

Co-Founder & Head of Product

Current

Aura Matrix Marketing Ltda

Sep 2023 - Present (2 years 6 months)

Co-founded and led digital product and customer operations for infoproducts and nutraceuticals, driving end-to-end launch execution across major affiliate platforms. Managed customer lifecycle (onboarding, retention, repurchase), coordinated product and support teams, and improved order tracking through cross-referenced data.

Digital Product Management Product Launch Customer Lifecycle Management Customer Operations Management Project Management (Notion ClickUp)Hotmart Kiwify ClickBank Digistore Order Tracking & Data Reconciliation

Product & Support Team Lead

1% Investidor

Feb 2022 - Dec 2023 (1 year 10 months)

Joined as a customer support specialist and promoted to lead product and customer support within 15 months by delivering consistent results. Established SOPs and quality standards, translated customer feedback into product improvements, and aligned support and product goals to reduce friction points and improve satisfaction.

Customer Support Leadership Customer Success Cross Functional Collaboration