Guilherme Valgas

I’m a Product Manager and Product Owner with 4+ years of experience leading B2B SaaS product development and aligning customer needs with business strategy. I define product vision, prioritize the backlog, and drive decision-making with customer insights, business goals, and data.

At Eduzz Tecnologia LTDA, I’ve owned products across sales management and subscriptions, with a strong focus on retention and business growth. I collaborate with stakeholders and cross-functional teams, facilitating Agile ceremonies like sprint planning, reviews, and retrospectives.

My work has delivered measurable outcomes: I implemented delinquency reduction tools, generating over R$100K in recovered revenue for creators within the first 3 months. I also improved lost-sales recovery performance, increasing recovery rates from 11% to 18%, while maintaining customer satisfaction above 4.2/5 NPS across the product lifecycle.

I’m also focused on modernizing product creation—leading the implementation of AI-powered product creation to reduce operational effort and improve onboarding efficiency. Earlier experience includes delivering customer support for digital products, mentoring junior agents, and building a customer-first problem-solving mindset.