Open to opportunities

Madhav Gajjar

@madhavgajjar

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Strategic product leader driving 0-to-1 innovation, payments, and e-commerce for emerging markets.

Kenya

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What I'm looking for

I seek senior product roles where I can lead cross-functional teams to build user-first payments and e-commerce products, drive 0-to-1 launches, and scale responsibly in global, regulated markets.

I am a strategic product leader with over seven years building and scaling hardware-software products and multi-product portfolios across the United States, the United Kingdom, and Africa.

I have led cross-functional teams to launch AI-powered fraud monitoring, an e-commerce marketplace that generated meaningful revenue in pilot testing, and integrated payments and micro-lending platforms for low-income communities.

At scale, I drove product and compliance strategies for a 4M+ user payments platform, reduced onboarding and fraud exposure through automation, and improved customer satisfaction via user research and experimentation.

I blend an engineering background with creative vision, strong UX research practice, and a data-driven approach to deliver human-centric products in complex regulatory and low-resource environments.

Experience

Work history, roles, and key accomplishments

Chief of Product

SARE by Shofco

Feb 2023 - Jul 2024 (1 year 5 months)

Owned product strategy for four product groups (e-commerce, payments, micro-lending, data) and launched an AI-powered fraud monitoring platform and an MVP e-commerce marketplace that generated ~$50 ARPU on first-day testing in Kibera.

Product Strategy Payments Fraud Detection UX Research Go To Market MVP Launch

Product Strategy Principal

Cellulant

Jun 2023 - Sep 2023 (3 months)

Led business process re-engineering to reduce onboarding from 4 months to 1 week, automated fraud monitoring and compliance programs, and redesigned sales and KYC processes to cut manual approvals by ~80%.

Payments Fraud Monitoring KYC & Compliance Data Pipelines Automation Merchant Onboarding

Product Lead

Chipper Cash

Sep 2019 - Dec 2022 (3 years 3 months)

Led product and compliance initiatives for payments across 7 markets, improving payment accuracy by 18%, driving onboarding and fraud mitigation for 4M+ users, and launching growth experiments that increased engagement and retention.

Payments Product Fraud Prevention & Customer Success Market Expansion User Research Roadmapping

Product Management Exec

Africa Incubator (K) Ltd

Feb 2019 - Apr 2019 (2 months)

Owned roadmap and go-to-market for Maido, Kenya's first B2B e-commerce marketplace beta, led UX research and vendor onboarding, and defined payments, shipping, and fulfillment integrations for launch.

Product Roadmap B2B E Commerce UX Research Vendor Onboarding Payment Integration Go To Market

Product Management Intern

BRCK Ltd

Jan 2017 - Apr 2017 (3 months)

Conceptualized an education marketplace integrated with KioKit edtech hardware, translated lean product principles into requirements, and led UX research to shape Android and desktop interfaces.

Product Design Edtech UX Research Lean Requirements Definition Prototyping

Education

Degrees, certifications, and relevant coursework

United States International University - Africa

Bachelor of Science, International Business Administration – Marketing

2012 - 2016

Completed a Bachelor of Science in International Business Administration with a focus in Marketing at USIU-Africa from 2012 to 2016.

Villanova University

Bachelor of Science; Bachelor of Arts, Electrical Engineering; Liberal Arts

2009 - 2012

Attended Villanova University pursuing a Bachelor of Science in Electrical Engineering and a Bachelor of Arts in Liberal Arts before transferring in August 2012.