Alice Craig

I am a dedicated customer service professional with over two years of experience in fast-paced environments. My journey began at Teleperformance, where I quickly rose to the position of Team Lead within just six months. This rapid promotion was a testament to my ability to resolve complex customer concerns and maintain high service standards.

Throughout my tenure, I worked closely with management to enhance key performance indicators (KPIs) and improve onboarding processes. I take pride in fostering a customer-first culture within my team, ensuring that every member is equipped to deliver exceptional service. My strong communication skills, attention to detail, and ability to remain calm under pressure have been instrumental in my success, and I am eager to bring this mindset to your team at Influx.