Karen Guevara
@karenguevara
I improve customer support quality and coordinate efficient logistics operations.
United StatesWhat I'm looking for
I currently support AT&T as a Premier Service Consultant, building on more than eight years in bilingual voice and chat customer support, quality analysis, and QA coaching.
At Concentrix, I worked as a Quality Analyst and Customer Support Assistant, helping teams deliver top-tier customer service through quality assurance, coaching, data analysis, and presentations.
At Colour Republic, I coordinated transportation and operations, including load tracking and communication with carriers, drivers, and clients. I also supported reception and administrative operations.
I bring bilingual communication, customer-service focus, logistics coordination, negotiation, and experience using Office 365, Avaya, Genesys Cloud CX, Samsara, Sensiwatch, and Google Sheets.
Experience
Work history, roles, and key accomplishments
Worked as Premier Service Consultant HYB at AT&T.
Worked as Transportation & Operations Analyst at Colour Republic.
Worked as Receptionist/ administrative assistant at Colour Republic.
Worked as Retail Cashier at CVS Pharmacy.
Worked as Quality Analyst at Concentrix.
Worked as Customer Support Assistant at Concentrix.
Worked as Account specialist at Sitel Group.
Education
Degrees, certifications, and relevant coursework
Universidad Nacional de Ingeniería
Grado en Ingeniería, Ingeniería agrícola
2010 - 2016
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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