Looking for a job

Karen González

@karengonzlez

Message

I convert customer conversations into appointments, sales opportunities, and reliable support.

El Salvador

Message

What I'm looking for

I'm looking for customer service, sales, appointment-setting, content moderation, or digital marketing opportunities where I can use bilingual communication, customer engagement, problem-solving, and goal-focused performance.

I've supported customers at Sykes, Teleperformance, Concentrix, TELUS Digital, and The Office Gurus across bilingual service, sales, trust and safety, and appointment setting.

At The Office Gurus, I handle inbound sales calls, qualify customer needs, schedule appointments, and turn bookings into sales opportunities. Previously, I sold SiriusXM services through chat while managing multiple customer conversations at once.

I've also supported Xoom and DoorDash customers with transactions, payments, accounts, and deliveries, and moderated sensitive content for a platform serving minors. I bring English and Spanish communication, customer engagement, conflict resolution, attention to detail, and a strong focus on performance goals.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Sykes El Salvador

Jan 2019 - Dec 2020 (1 year 11 months)

Provided bilingual customer support for Xoom, an international money transfer service, assisting with transactions, account inquiries, and payment-related concerns.

Customer Service Bilingual Communication Problem Solving Account Management

Education

Degrees, certifications, and relevant coursework

Liceo Ladislao Leiva

High School Diploma, General Studies

2016 - 2018

Completed a two-year General High School program, with an academic focus that strengthened communication, English language, and professional development skills.