Carlos Navarro
@carlosnavarro
I support banking customers through accurate, empathetic multichannel service.
El SalvadorWhat I'm looking for
At Teleperformance supporting Chime banking accounts, I handled customer inquiries by phone and maintained accurate records in Zendesk and CRM systems.
I resolve digital-platform complaints through technical troubleshooting, active listening, and clear communication. I also handled sensitive member documentation and identity verification with 100% accuracy to help prevent fraud and maintain security standards.
I'm comfortable supporting new agents with real-time questions, navigating banking platforms, and adapting quickly to remote tools and processes.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Teleperformance
Nov 2024 - Dec 2025 (1 year 1 month)
Provided customer support via phone for a banking account, managing inquiries and maintaining records using Zendesk and CRM systems. Handled sensitive documentation and identity verification with accuracy, and resolved technical issues on digital platforms.
Education
Degrees, certifications, and relevant coursework
Complejo Educativo Prof. Carlos Lovato
Technical High School Diploma, Software Development
2020 - 2023
Completed a Technical High School Diploma in Software Development, gaining foundational skills in programming and software engineering.
Tech stack
Software and tools used professionally
Availability
Location
El SalvadorAuthorized to work in
Job categories
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