KFKareem Fahmy
@kareemfahmy
Technical Support Specialist with expertise in SAP and Maximo.
EgyptWhat I'm looking for
I am a dedicated Technical Support Specialist with a strong background in providing on-field support and resolving complex technical issues. Currently, I work with Budderfly, where I assist engineers in the setup and installation of equipment, ensuring everything functions correctly before handover. My role involves acting as an escalation point for intricate problems, collaborating with internal teams to deliver effective solutions.
Previously, I served as an SAP Basis Consultant at the Egyptian General Petroleum Corporation, where I analyzed business requirements and improved SAP system functionalities. I directed the management of user authorizations and security, ensuring compliance with protocols throughout the project lifecycle. My experience also includes working as a Maximo Application Technical Support Engineer, where I managed critical incidents and provided tailored application customizations to enhance user experience.
Experience
Work history, roles, and key accomplishments
Remote Technical Support Specialist
Budderfly
Sep 2024 - Present (9 months)
Provided on-field support to Budderfly engineers for technical, software, and network issues during equipment setup and installation. Verified proper functionality of installed equipment and addressed operational issues before handover. Acted as the escalation point for complex issues, collaborating with internal teams for solutions.
SAP Basis Consultant
IBM Egypt
Aug 2023 - Sep 2024 (1 year 1 month)
Collaborated with cross-functional teams and end users to analyze business requirements and improve SAP system functionalities. Directed the management of authorizations and security for users throughout the project lifecycle, ensuring compliance with security protocols. Implemented critical SAP Notes and proactively raised support tickets.
Maximo Application Technical Support Engineer
IBM Egypt
Oct 2021 - Jul 2023 (1 year 9 months)
Managed over 100 critical P1/P2 incidents using ServiceNow ticketing tool, ensuring effective and rapid resolution. Provided tailored application customizations on Maximo based on user requirements. Utilized technical functionalities within Maximo Asset Management, including Workflow Automation and Application Designer.
Education
Degrees, certifications, and relevant coursework
ATArab Academy for Science, Technology & Maritime Transport
Bachelor's Degree, Computer Science
2017 - 2021
Studied Computer Science at the Arab Academy for Science, Technology & Maritime Transport. Completed the program in September 2021.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
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