ASAhmed Shaban
@ahmedshaban
Qualified Technical Support Specialist and Software Developer with 2.5 years experience.
EgyptWhat I'm looking for
As a qualified Advanced Technical Support Specialist and Software Developer, I bring over 2.5 years of experience in helpdesk and customer service roles. My expertise lies in providing comprehensive problem-solving support, adeptly engaging with customers to identify issues and streamline resolutions. I have a proven track record of resolving technical problems quickly, ensuring customer satisfaction and operational efficiency.
Currently, I serve as a Technical Support Specialist at the National Agency For Public Mobilization And Statistics (CAPMAS), where I translate complex technical information into clear terms for non-technical users. My previous experience as a Software Developer has equipped me with a strong foundation in the systems development lifecycle, allowing me to collaborate effectively with project managers and enhance legacy codebases. I am passionate about leveraging my skills to improve functionality and reduce operational costs.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
National Agency For Public Mobilization And Statistics (CAPM
May 2023 - Present (2 years 1 month)
Provided technical support by explaining complex information in simple terms, collaborating with supervisors to address customer inquiries, and maintaining tablets for researchers in the field.
Software Developer
Freelance
Jan 2020 - Present (5 years 5 months)
Engaged in all stages of the software development lifecycle, collaborating with project managers and revising old code to meet modern standards, enhancing functionality and reducing costs.
Technical Support Representative
Teleperformance
May 2022 - Oct 2022 (5 months)
Resolved a wide range of technical issues for customers across various systems, translating complex problems into understandable solutions and collaborating with supervisors for escalations.
IT Help Desk Technician
Sunrise Hotel
May 2021 - Apr 2022 (11 months)
Provided Tier 1 IT support, responding to user requests, configuring hardware and software, and conducting functionality tests to ensure optimal performance of workstations.
Education
Degrees, certifications, and relevant coursework
Zagazig University
Bachelor's Degree, Education And Mental Health
2023 - 2023
Zagazig University
Bachelor's Degree, Geographic Information Systems
2021 - 2021
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
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