Kareem Ameen

Delivered customer support for international hospitality clients using empathetic, solution-oriented communication to support satisfaction and loyalty. Managed account inquiries, escalations, and reservation issues across phone, email, and chat.

Handled customer inquiries and provided professional support through multiple communication channels in a fast-paced call center environment. Developed strong problem-solving and de-escalation skills while meeting and exceeding performance KPIs.

Assisted international clients with account management, service troubleshooting, and billing inquiries across diverse cultural contexts. Delivered accurate, empathetic, and timely resolutions while maintaining high customer satisfaction.

Completed a course focused on transitioning from casual social posting to professional user-generated content (UGC) creation. Learned lighting, camera angles, engagement strategies, and brand-aligned visual storytelling.

Developed simultaneous interpretation skills including listening, shadowing, and relaying between English and Arabic in real time. Focused on delivering spoken content with high precision, clarity, and vocal control.

Translated and edited news reports for an English-language publication, assisting with research, fact-checking, and editorial processes. Built skills in headline writing, news adaptation, and maintaining a journalistic tone.

Translated news articles, press releases, and political content between English and Arabic with an emphasis on accuracy and cultural sensitivity. Practiced translation under tight newsroom deadlines.

Managed social media accounts and created digital content, building skills in content strategy, audience engagement, and campaign performance analysis. Wrote, shot, and edited content for digital platforms to improve online visibility and brand presence.

Completed a 51-hour computer-assisted translation training program covering translation memory, terminology management, and newsroom workflows. Trained on industry-standard CAT tools including SDL Trados and MemoQ.

Activities and societies: Covered lighting, camera angles, engagement strategies, and UGC production under mentorship.

Completed a UGC content creation course focused on transitioning from casual posting to professional user-generated content and brand-aligned storytelling.

Activities and societies: Training included listening, shadowing, and real-time interpretation practice.

Completed a simultaneous interpretation course focused on real-time relaying between English and Arabic with emphasis on precision, clarity, and vocal control.

Activities and societies: Trained on SDL Trados Studio and MemoQ.

Completed a 51-hour computer-assisted translation (CAT tools) training covering translation memory, terminology management, and newsroom workflows using industry-standard tools.

Earned a B.A. in Languages and Specialized Translation (English) from Cairo University, building bilingual English–Arabic translation and language skills.