At Kamuli Sugar Ltd, I manage IT infrastructure deployment and maintenance to keep systems highly available and performing reliably.
I've streamlined incident response and resource allocation, reducing resolution times by 30%. I also develop disaster recovery plans, upgrade legacy systems, and improve application installations and software upgrades to strengthen system performance and user satisfaction.
I manage vendors, negotiate service agreements, support budget planning, and coordinate technology integration across internal teams. Through detailed documentation, audits, and service desk process improvements, I help maintain operational continuity and align IT work with business objectives.
I regularly deliver cybersecurity awareness training and mentor junior staff in IT best practices, fostering continuous learning and stronger protection against threats.
