I've led IT operations across more than 10 sites in Uttarakhand for Wipro Limited supporting Reliance Jio Infocomm Ltd, keeping office and warehouse infrastructure running smoothly.
I manage incident resolution, service requests, escalations, ticket audits, and SLA compliance through HPSM. I administer Windows systems, Active Directory, Azure AD, SCCM deployments, and Office 365 while providing remote and on-site support for desktops, laptops, printers, mobile devices, and network equipment.
Across government projects and telecom operations, I've supported users from first-level helpdesk through high-severity regional escalations, coordinating vendors and internal teams through resolution.
