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Kiran Kumar

@kirankumar23

IT Operations Lead at Bread Financial, managing service desk teams and IT asset lifecycles.

At Bread Financial, I lead Service Desk and end-user support teams, manage ticket flow, and oversee IT onboarding and offboarding. I also coordinate with facility, finance, and security teams on SEZ approvals and asset movements.

I introduced video knowledge base articles to support troubleshooting and carried out an end-user satisfaction survey, consistently maintaining a score above 94%. I’ve also worked on proactive monitoring and automated scripts to enhance the user experience.

Earlier, at GetixHealth and Acer Health Inc., I supported Windows Server, Office 365, Active Directory, virtualization, and VoIP environments. My work has included infrastructure setup, technical support, and managing assets from procurement through retirement.

Experience

Work history, roles, and key accomplishments

Current

System Administrator

Current

Bread Financial

Oct 2020 - Present (5 years 11 months)

Lead & managed a Service desk team of 12members & EUS team of 4 members. Introduced video knowledge base articles to make easy troubleshooting for Service desk & employees. Executed an end-user satisfaction survey and consistently maintained a score of greater than 94%. Carried out user experience enhancement projects, such as proactive monitoring and the usage of automated scripts to resolve issu

Current

System Engineer

Current

Bread Financial

Oct 2020 - Present (5 years 11 months)

Experience Summary

As an accomplished IT Operations Specialist with over 3.11 years of experience, I excel in managing comprehensive IT processes and ensuring seamless operations. My expertise spans IT onboarding and offboarding, advanced technical support, and asset management.

🔹 IT Onboarding & Offboarding: Efficiently manage the onboarding and offboarding processes for associates, ensuring sm

Desktop Support Technician

Getix Health

Mar 2019 - Oct 2020 (1 year 7 months)

Configuration and administration of Windows 2012 & 2016 Servers. Creating and Managing User accounts in AD and Share point. Managing users, groups, permissions and roles in AD console. Providing technical support to users over the call, remote within stringent SLA’s. Evaluating and prioritizing service & Incident requests received via ticketing tool. Reviewing reports to ensure quality and accurac

Desktop Support Technician L2

GetixHealth

Mar 2019 - Oct 2020 (1 year 7 months)

🌟 Windows Server & Office365 Specialist | Technical Support Expert 🌟

Configured/administered Windows 2012 & 2016 Servers.
Managed AD user accounts, permissions, roles.
Provided technical support within SLA timelines.
Trained new joiners.
Troubleshot issues in Office365, vSphere, Citrix.
Managed VoIP phones, raised change requests. 💻🔧🛠️

System Administrator

Acer Health Inc

Nov 2015 - Mar 2019 (3 years 4 months)

Proficient in installing and configuring Windows 7, 8, 10, and Windows Server 2008 and 2012.

Skilled in AD, DNS, and DHCP server management, including user and group administration.

Expertise in email account management, server setup, and license procurement.

Successfully built server rooms from scratch and configured routers, switches, scanners, and printers. Adept at troubleshooting LAN, WA

Accounts Receivable Associate

Acer Health

Dec 2012 - Oct 2015 (2 years 10 months)

Pre-call & Post Call Analysis on outstanding carrier AR. Working on Unpaid claims, Current denials & Appeals. 100% review of AR Exceptions. Tracking of Corrected claims & appeals for timely follow up.