Mayank vlogs
@mayankvlogs
I resolve enterprise incidents and administer Active Directory, SharePoint, and Office 365 environments.
IndiaWhat I'm looking for
I've supported enterprise IT operations at Capgemini and HCL Technologies, resolving 300–400 monthly incidents while maintaining SLA compliance and 10–30 minute average resolution times. I manage P1/P2 incident lifecycles, escalations, bridge calls, and stakeholder communication across technical teams.
I've administered Active Directory for up to 1,000 user accounts, handled access provisioning and security, and delivered L2 SharePoint support for permissions, workflows, and document libraries. I also supported organization-wide Office 365 migration through documentation, vendor coordination, and knowledge management.
Experience
Work history, roles, and key accomplishments
Maintained SLA compliance across 300-400 monthly tickets with 10-30 minute resolution times, owning end-to-end P1/P2 major incident lifecycle management. Delivered L2 support for SharePoint access disruptions and supported Office 365 migration with minimal service disruption.
Education
Degrees, certifications, and relevant coursework
Ambalika Institute of Technology
Bachelor of Technology, Computer Science
Pursued a Bachelor of Technology in Computer Science.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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