Open to opportunities

Arpan Paul

@arpanpaul

Message

Results-driven IT operations and infrastructure leader focused on uptime, security, and service delivery.

India

Message

What I'm looking for

I seek remote or hybrid roles in IT operations or infrastructure leadership with clear escalation processes, emphasis on uptime, security, and opportunities for greater responsibility.

I am an IT operations and infrastructure professional with enterprise experience in uptime-critical industrial environments, focused on incident response, endpoint security, and service delivery coordination.

In my current role I lead on-ground IT operational coordination for manufacturing operations, managing uptime-critical systems, RF connectivity, switches, access points, and endpoint security lifecycle activities.

I have driven improvements such as contributing to RF network redundancy implementations and reducing downtime impact through structured escalation, prioritization, and documentation discipline.

I am positioned for higher-responsibility roles in remote IT operations, infrastructure management, and service delivery leadership, valuing clear escalation governance, process optimization, and audit-ready compliance practices.

Experience

Work history, roles, and key accomplishments

Current

IT Support Engineer

Current

Team Computers Pvt. Ltd.

Jan 2023 - Present (3 years 5 months)

Lead on-ground IT operations coordination for a manufacturing enterprise (client: Dalmia Cement), managing uptime-critical systems, endpoint security lifecycle, and infrastructure stability to reduce downtime and improve operational continuity.

IT Operations Endpoint Security Network Infrastructure Incident Response Escalation Management

Process Executive

Circle BPO

Executed process-driven customer support activities, developing structured communication, process adherence, and high-pressure operational handling skills.

Process Adherence Communication Documentation

IT Support Assistant

NextG Infotech

Provided night-shift IT operations support for a UK-based client, resolving system and connectivity issues, handling endpoint security tasks, and following SLA-driven escalation workflows over a two-year period.

Night Operations Troubleshooting Endpoint Security SLA Management Remote Support Documentation Connectivity Resolution