bhawneet chahal

As a Guest Services Manager, I deliver exceptional guest experiences, manage front desk operations, and lead a team to achieve operational goals. I handle guest complaints effectively and oversee departmental budgets to optimize resources.

In my role as Assistant Guest Services Manager, I monitored staff performance, motivated employees, and implemented promotional activities to enhance customer satisfaction. I also oversaw guest processing and feedback to improve service.

As a Guest Service Agent, I streamlined the check-in process, managed front desk operations, and provided exceptional customer service. I communicated effectively with guests and staff to ensure a smooth experience.

As a Warehouse Technician, I organized storage areas, prepared shipping documents, and maintained inventory accuracy. I ensured efficient receiving and shipping processes while adhering to storage design principles.

In my role as Guest Service Ambassador, I managed front desk operations, took reservations, and assisted guests with their needs. I provided high-quality service and coordinated transportation for guests.

As a Server/Bartender, I provided excellent dining experiences by explaining menu items, managing orders, and cultivating relationships with customers. I maintained cleanliness and upsold high-profit items.

Completed an Associate of Arts degree with a focus on Hospitality and Tourism Management, gaining knowledge in customer service, hospitality systems, and operational management within the tourism sector.