Mia Malewski
@miamalewski
Customer Service Representative in fintech who supported customers with financial products, accounts, transactions, and services.
CanadaWhat I'm looking for
At Tims Financial (Fintech), I assisted customers with questions about financial products, accounts, transactions, and services. I reviewed account details, documented requests in internal systems, and escalated complex issues to the appropriate teams.
At Bank Of Montreal, I answered customer calls, addressed problems, and worked toward weekly KPI goals. I also escalated complaints to designated departments and took accountability for resolving issues from beginning to end.
Earlier, I supported customers at The Cleaning Authority and Red Wireless Rogers, and worked in cashier and retail sales associate roles. I’m looking to contribute my customer service experience and keep customer satisfaction in focus.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Tims Financial
Oct 2025 - Sep 2026 (11 months)
Assisted customers with financial product inquiries and provided remote support with accuracy and confidentiality. Processed requests and escalated complex issues to appropriate teams.
Customer Service Representative
The Cleaning Authority
May 2025 - Jul 2025 (2 months)
Scheduled cleaner arrivals and addressed customer complaints by analyzing needs and offering solutions. Coordinated with scheduling manager on cancellations and estimates.
Customer Service Representative
Red Wireless Rogers
Oct 2024 - Jan 2025 (3 months)
Provided world-class customer service on incoming calls, promoted Rogers products, and resolved issues efficiently. Identified additional product needs for customers.
Answered 100-200 calls daily, achieving KPI targets and quality standards. Analyzed and escalated complaints to designated departments and resolved issues from start to finish.
Maintained cash desk and merchandise, processed customer repairs, and ensured compliance with sales policies. Assisted with inventory control and stock ordering.
Maintained high customer service standards in fast-paced operations and mastered POS system for order taking. Followed food safety procedures and assisted with inventory.
Sales Associate
Urban Behaviour
Sep 2015 - Feb 2017 (1 year 5 months)
Provided outstanding customer service, informed customers of policies and promotions, and resolved complaints effectively. Maintained store organization and stayed updated on fashion trends.
Retail Sales Associate
Sirens
Jan 2011 - May 2012 (1 year 4 months)
Provided excellent customer service, maintained store appearance, and assisted customers in finding products. Informed customers of store policies, promotions, and sales.
Education
Degrees, certifications, and relevant coursework
Canadian Tourism College
Diploma, Tourism
2018 - 2018
Completed a Tourism Diploma at Canadian Tourism College from July to October 2018.
Douglas College
Diploma, Hotel/Restaurant Administration
2015 - 2015
Studied Hotel and Restaurant Administration at Douglas College from January to April 2015.
Sullivan Heights Secondary School
High School Diploma, General Studies
2009 - 2013
Earned a High School Diploma from Sullivan Heights Secondary School from 2009 to 2013.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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