Open to opportunities

karan gautam

@karangautam

Message

I build training programs and operational processes that improve employee capability, quality, and client delivery.

India

Message

What I'm looking for

I'm looking for a role where I can lead learning, training, operations, and project delivery while improving processes, employee performance, quality, and client outcomes.

At MUDS Management, I design structured training programs, lead New Hire Training and On-the-Job Training, and oversee floor operations, quality audits, SOPs, and performance improvement.

Previously at NIIT, I managed client coordination for Airbus, project workflows, SLA reporting, stakeholder reviews, onboarding, and process improvements. My experience also includes digital financial-product operations at MobiKwik and customer engagement, sales, and lead generation at FIS Global.

Experience

Work history, roles, and key accomplishments

Current

Business Training Manager

Current

MUDS Management Pvt. Ltd.

Aug 2025 - Present (1 year 1 month)

Designed and implemented structured training programs and learning frameworks to enhance employee capability and service quality. Led New Hire Training and On-the-Job Training, conducted quality audits, and developed SOPs.

Learning and Development Training Program Design New Hire Training On The Job Training Operations Management SOP Development Quality Audits Coaching and Mentoring Performance Management

Associate Project Manager

NIIT Pvt. Limited

Apr 2023 - Jul 2025 (2 years 3 months)

Served as primary client liaison for key accounts including Airbus, coordinating project workflows and reporting. Organized stakeholder meetings, monitored timelines, and delivered process training to new team members.

Project Coordination Stakeholder Management Reporting SLA Management Risk Management Continuous Improvement

Senior Operations Executive

One MobiKwik Systems Pvt. Ltd.

Apr 2022 - Mar 2023 (11 months)

Handled high-priority and escalated customer cases for digital financial products. Supported team supervision, onboarding, and operational readiness, and prepared daily operational reports for senior management.

Customer Escalation Management Operations Support Team Supervision Onboarding Reporting

Subject Matter Expert

FIS Global Pvt. Ltd.

Sep 2020 - Feb 2022 (1 year 5 months)

Achieved and sustained sales targets through effective inbound and outbound lead handling. Drove upselling initiatives to increase revenue and lead generation.

Sales Inbound Calls Outbound Upselling Lead Generation Customer Engagement