Looking for a job

Komal Khandelwal

@komalkhandelwal2

Message

I coordinate enterprise training operations, scheduling, and stakeholder delivery for clients including Boeing.

India

Message

What I'm looking for

I'm looking to continue leading training operations, stakeholder coordination, and process improvement in an enterprise learning environment where I can improve service delivery and operational efficiency.

I coordinate end-to-end training operations at NIIT Limited for enterprise clients including Boeing, managing service requests across five locations with 100% timely fulfilment and SLA adherence.

I use Salesforce CRM and Learning Management Systems to manage enrolment, class scheduling, cancellations, rescheduling, vendor coordination, and stakeholder communication. I also evaluate class profitability, generate purchase orders, and maintain operational and financial reporting.

I improve training delivery through daily audits, case analysis, ticketing, Excel reporting, and Salesforce workflow improvements. My work has earned repeated Star of the Month recognition, an Ace of the Quarter award, and consistent 100% performance target scores.

Experience

Work history, roles, and key accomplishments

Current

Senior Training Coordinator

Current

NIIT Limited

Feb 2021 - Present (5 years 7 months)

Manage end-to-end training service requests and stakeholder relationships across five locations, ensuring 100% timely fulfilment and SLA adherence. Coordinate with Learning Delivery Specialists, trainers, vendors, learners, and client teams to plan training requirements and maintain operational readiness.