Akram Hussain
@akramhussain
Project management and operations leader driving training and delivery excellence.
IndiaWhat I'm looking for
I am a results-driven project management and operations leader with 7+ years of experience delivering training, client services, and operations across outsourcing and technology-driven environments. I specialize in leading cross-functional teams, managing end-to-end project delivery, and optimizing processes using tools like JIRA, Asana, Slack, and LMS platforms.
In recent roles I led client-facing training and operations projects, supervised teams of trainers and team leaders, and standardized onboarding and process documentation to accelerate ramp-up and compliance. I have a track record of improving project tracking and communication efficiency by 30%, driving 100% certification compliance for client onboarding, and reducing manager ramp-up time by 25%.
I bring a pragmatic, stakeholder-focused approach to risk management, change initiatives, and training program design. I seek to apply my experience in program and training leadership to help organizations scale operations, improve client satisfaction, and deliver measurable performance improvements.
Experience
Work history, roles, and key accomplishments
TALed client-facing training and operations across multiple vendor sites, improving project tracking and communication efficiency by 30% and reducing manager ramp-up time by 25% while supervising 10+ trainers.
TADesigned and delivered training Gantt plans and onboarding processes that reduced training delivery gaps by 15% and improved trainer certification throughput.
Managing Director
Kosar Consulting
Nov 2018 - Oct 2019 (11 months)
Directed BPO client recruitment projects from requirement gathering to delivery and managed client relationships to ensure timely staffing fulfilment.
Corporate Trainer
MMTPL Franchise
Dec 2017 - Oct 2018 (10 months)
Designed and executed training plans for franchise rollouts and monitored franchise performance, delivering insights to leadership to support expansion.
Process & Communication Trainer
HGS
May 2016 - Dec 2017 (1 year 7 months)
Conducted large-scale training for Amazon customer support, reducing training attrition by 20% and developing onboarding and refresher materials for hires and trainers.
Education
Degrees, certifications, and relevant coursework
Astral Institute of Technology, Indore
Bachelor of Technology, Information Technology
2011 - 2014
Completed a Bachelor of Technology in Information Technology with coursework and projects focused on IT systems and software development.
Shri Gujarati Samaj
Higher Secondary (PCM), Physics, Chemistry, Mathematics
2008 - 2010
Completed Higher Secondary education (Physics, Chemistry, Mathematics) preparing for undergraduate technical studies.
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring Akram?
You can contact Akram and 90k+ other talented remote workers on Himalayas.
Message AkramFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
