Sebastian Torres

Analyzed high-risk alerts, managed fraud risk in bank accounts, and provided SLAs for customers affected by fraud breaches.

Analyzed high-risk alerts and managed disputes for customers affected by fraud, ensuring timely actions to prevent losses.

Supported inbound disputes for Visa and non-Visa networks, managing multiple cases and timeframes effectively.

Managed inbound disputes, handling multiple cases simultaneously and providing support to various clients.

Managed customer inquiries through chats, providing necessary information about services to attract new customers.

Performed preventive and corrective maintenance of computers and devices, supervised software, and maintained an inventory of 150 items.

Provided solutions for customer issues related to transactions, worked with multiple systems, and trained new team members.

Provided solutions for customer issues related to debit card transactions, trained new team members, and worked with multiple systems.

Managed customer inquiries through chats, providing necessary information to attract new customers and facilitate sales.

Performed preventive and corrective maintenance of computers and other devices, supervised software, and maintained an inventory of 150 devices.

Provided efficient and attentive service to customers while maintaining hygiene standards and health regulations.

Provided efficient and attentive service to customers while maintaining hygiene standards and health regulations.

High School Degree with emphasis on English and computer science. Received honorary recognition for the best result in the Saber 11 test.