Rio Garcia
@riogarcia
Customer service representative at GC Services who helped customers resolve billing, payment, and account issues.
ColombiaWhat I'm looking for
At GC Services, I helped customers with billing questions, payment arrangements, and account concerns, including accounts for Sprint and Southern California Edison. I listened to understand their needs and explained account information clearly while following established procedures.
At PepsiCo, I supervised production employees and supported onboarding and safety training. I also created Standard Operating Procedures and worked with teams to address problems; I’m now looking to continue building my customer service experience in a remote role.
Experience
Work history, roles, and key accomplishments
R&D Slurry Operator
Solid Power
Apr 2024 - Apr 2025 (1 year)
Performed quality control testing and documentation, monitored machines, and troubleshot during active runs to minimize downtime. Drafted and updated Standard Operating Procedures and supported continuous improvement initiatives.
Warehouse Associate
Caterpillar Inc.
Jan 2023 - Jan 2024 (1 year)
Worked as a warehouse associate handling logistics and inventory tasks.
Supervised hourly employees, monitored production quality and quantity, and conducted employee meetings. Maintained housekeeping, enforced safety rules, and developed Standard Operating Procedures.
Onboarding Specialist & Power Industrial Truck Trainer
Aug 2020 - Oct 2021 (1 year 2 months)
Conducted new hire orientations, safety training, and daily observations. Developed and implemented a safe-truck operation training program and served as certification trainer for new hires and recertification.
Operated machinery in a bottling plant, ensuring production efficiency and quality.
Operated machinery in a bakery production environment.
Customer Service Representative
GC Services
Jan 2013 - Jan 2014 (1 year)
Supported customers on accounts including Sprint and Southern California Edison, assisting with billing questions, payment arrangements, and account concerns. Used active listening and problem-solving to resolve issues while maintaining professional interactions.
Education
Degrees, certifications, and relevant coursework
Google Project Management Certificate, Project Management
2026 -
Pursuing a Google Project Management Certificate, in progress as of 2026.
San Elizario High School
High School Diploma, General Studies
Completed high school diploma in 2012.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Salary expectations
Social media
Job categories
Interested in hiring Rio?
You can contact Rio and 90k+ other talented remote workers on Himalayas.
Message RioGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
