Camilo Gonzalez
@ilolez05
Results-driven professional with over 10 years in customer service.
What I'm looking for
I am a results-driven professional with over 10 years of experience in housekeeping and maintenance, customer service, operations, and team collaboration across various industries including transport, hospitality, and food & beverage. My career has been marked by a commitment to problem-solving and conflict mediation, consistently exceeding expectations while enhancing efficiency and contributing to the training of new employees.
At Copper Mountain, I maintained and sanitized several rooms and common areas daily, achieving a very high cleanliness rating from both guests and management. My ability to analyze challenges and present well-structured solutions has led to a reduction in outsourced repair costs by an estimated 30%. I pride myself on fostering strong workplace relationships, believing that teamwork and trust lead to a more fulfilling and productive environment.
Previously, as an International Flight Attendant with American Airlines, I delivered exceptional in-flight customer service to over 200 passengers per flight, ensuring safety compliance and comfort. My experience includes conducting pre-flight briefings, managing conflicts, and providing first aid in emergencies. I am dedicated to professionalism, adaptability, and continuous improvement in all aspects of my work.
Experience
Work history, roles, and key accomplishments
Housekeeping & Maintenance
Copper Mountain
Jul 2023 - Jun 2024 (11 months)
Responsible for maintaining and sanitizing rooms and common areas, conducting minor repairs, and providing translation services to enhance communication. Achieved high cleanliness ratings and reduced repair costs by 30%.
International Flight Attendant
American Airlines
Apr 2014 - Dec 2020 (6 years 8 months)
Delivered exceptional in-flight customer service to over 200 passengers per flight, conducted safety briefings, and managed conflicts effectively. Provided first aid and translation services to enhance passenger experience.
Head Waiter
Pâtisserie Florentine
Sep 2013 - Feb 2014 (5 months)
Managed a team of servers, increased sales through upselling, and resolved customer complaints efficiently, contributing to repeat business and high customer satisfaction.
Intern
The Student Conservation Association
Oct 2012 - Aug 2013 (10 months)
Assisted in landscape maintenance and equipment repairs, ensuring project completion on schedule. Led educational programs on environmental conservation to engage the community.
Education
Degrees, certifications, and relevant coursework
Rutgers University
Bachelor of Arts and Science, Political Science & Philosophy
2008 - 2012
Activities and societies: Glee Club & Theater
Studied Political Science and Philosophy, focusing on critical thinking, ethics, and the political process. Engaged in various projects that enhanced understanding of civic engagement and environmental conservation.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Social media
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