ESEnrique Martínez Sifontes
@enriquemartnezsifont
Dedicated customer service professional with bartending experience.
ColombiaWhat I'm looking for
I am a dedicated professional with a diverse background in customer service and bartending. My experience spans various roles, including a Bartender at The Coterie in Dubai, where I honed my skills in bar management and multitasking. I thrive in fast-paced environments and enjoy creating memorable experiences for customers.
Previously, I worked as a Billing Supervisor at Polaris Powered in Medellin, Colombia, where I developed strong leadership and team collaboration skills. My journey in customer service began at Teleperformance/Amazon, where I learned the importance of effective communication and problem-solving. I am passionate about delivering exceptional service and continuously improving my skills.
Experience
Work history, roles, and key accomplishments
Bartender
The Coterie
Sep 2022 - Mar 2023 (6 months)
Managed bar operations, prepared and served drinks, and ensured customer satisfaction. Maintained inventory and adhered to health and safety regulations.
Billing Supervisor
Polaris Powered
Jan 2021 - Aug 2022 (1 year 7 months)
Supervised billing operations, ensuring accuracy and efficiency in invoicing processes. Resolved billing discrepancies and managed client accounts.
Customer Service Agent
Teleperformance/Amazon
Apr 2019 - Jan 2021 (1 year 9 months)
Provided customer support for Amazon clients, resolving inquiries and issues efficiently. Maintained high customer satisfaction scores through effective communication.
Call Center Agent
Target Marketing Colombia
Dec 2017 - Jan 2019 (1 year 1 month)
Handled inbound and outbound calls, assisting customers with various requests and providing information. Achieved daily targets for call resolution and customer engagement.
Education
Degrees, certifications, and relevant coursework
Francisco de Miranda University
English Teaching, English Teaching
Studied English Teaching at Francisco de Miranda University. Gained knowledge and skills in pedagogical methods and language instruction.
IBA Academy
Bartending, Bartending
Completed a Bartending program at IBA Academy. Acquired expertise in bar management, cocktail preparation, and customer service within a bar setting.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
Job categories
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