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Leo Gutiérrez

@leogutirrez

Customer Support & Operations Specialist with experience across hospitality, logistics, permits, and administrative support.

Colombia

Message

Across customer service, hospitality, logistics, manufacturing, and administrative operations in the United States and Colombia, I’ve supported customers and clients in fast-paced environments.

At JINYA Ramen Bar, I served 12–15 tables per shift and used Toast POS. Guests left multiple 5-star reviews, and returning guests requested my service by name.

At Elevated Permit Consulting, I managed 8–10 active permit cases per week and coordinated with city offices and clients to expedite approvals.

At Amazon Logistics, I completed 180–200 deliveries per day and supported new drivers. I also operated industrial finishing equipment at MITTERA LLC, processing approximately 6,000–8,000 printed pieces per shift while performing quality control and packing.

Experience

Work history, roles, and key accomplishments

Finish Helper Assistant

MITTERA LLC

Operated industrial finishing equipment and maintained quality standards, processing approximately 6,000–8,000 printed pieces per shift. Performed quality control, packing and trained new employees.

Industrial Equipment Quality Control Packing Training

Delivery Driver

Amazon Logistics

Completed 180–200 deliveries per day, planning routes efficiently while meeting delivery targets. Supported and assisted new drivers.

Route Planning Time Management Delivery Operations Training

National Alumni Coordinator

Jamestown English Center

Coordinated national alumni relations and engagement for the English center.

Alumni Relations Coordination Communication Skills

Communications Advisor

Alcaldía de Los Patios

Advised on communications for the municipal government, supporting public information and community engagement.

Communication Skills Public Relations Community Engagement

Permit Expediter

Elevated Permit Consulting

Managed 8–10 active permit cases per week, coordinating with city offices and clients to expedite permit approvals. Provided administrative and customer support throughout the process.

Permit Processing Customer Support Administrative Support Coordination

Server

JINYA Ramen Bar

Served 12–15 tables per shift in a high-volume restaurant, handling up to 5 tables simultaneously during peak hours. Used Toast POS and consistently delivered excellent guest experiences, receiving multiple 5-star reviews and training a new server.

Customer Service Toast POS Conflict Resolution Training

Quality Advisor

CUN (Proyecto ENJAMBRE)

Advised on quality assurance for the ENJAMBRE project, ensuring standards and process compliance.

Quality Assurance Process Improvement Compliance

Community Manager

Creaciones Chipolitos

Managed community engagement and social media presence for the company.

Social Media Community Management Content Creation

Hospitality Staff

Marriott / The Ritz-Carlton / Riva

Progressed through Dishwasher, Food Runner, Houseman, Host and Server roles. Promoted based on performance, adaptability and English communication skills.

Hospitality Customer Service Adaptability Communication Skills